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STUDENT FINANCE AVAILABLE

Course information

Qualification title

NQF Level

SAQA ID

Occupational Certificate: Retail Supervisor

4

99573

Curriculum code

Credits

Duration

522201000

100

months

  1. Entry Level Requirements:

NQF Level 4 (Matric) with Mathematical Literacy and Communication

  1. Tuition Fee:

R16 000.00

  1. Purpose of the qualification:

The purpose of this qualification is to prepare a student to operate as a Retail Supervisor. A Retail Supervisor supervises, controls and co-ordinates the work performance of a team in a specific area in a wholesale and retail outlet.

A qualified student will be able to:

  1. Supervise retail and wholesale staff
  2. Supervise the implementation and maintenance of retail or wholesale operations
  3. Analyse causes of customer complaints and to resolve them in a manner that promotes customer loyalty.
  1. Modules:

4.1 Knowledge Modules (20 Credits);

  1. Concepts and principles of supervising Wholesale or Retail staff, 10 credits
  2. Concepts and principles of monitoring and improving performance, 4 credits
  3. Concepts and principles for the implementation and maintenance of retail or wholesale operations, 3 credits
  4. Concepts and principles of enhancing customer service, 3 credits

4.2 Practical Skill Modules (20 Credits);

  1. Supervise retail or wholesale staff, 6 credits
  2. Monitor and control the work performance of a team, 6 credits
  3. Supervise operations, 4 credits
  4. Supervise service to internal and external retail and wholesale customers, 2 credits
  5. Resolve queries and complaints from internal and external retail and wholesalecustomers, 2 credits

4.2 Workplace Modules (60 Credits);

  1. Processes and procedures for supervising wholesale or retail staff, 30 credits
  2. Processes and procedures for supervising, implementing and maintaining processes and procedures in a specificarea of responsibility in a wholesale or retail outlet, 20 credits
  3. Processes and procedures for enhancing customer service in a wholesale or retail outlet, 10 credits
  1. Career path:
  • Retail buyer
  • Supply chain specialist
  • Operations manager
  1. Rationale:

This qualification is designed to enhance the professionalism and productivity of those who are responsible for purchasing products in a retail outlet. Buyers have a full responsibility to select the best products and buy at a reasonable price to generate for their organization.

How to Pay

3 payment options are available

  •  
  1. Payment Plans: R16 000

7.1 – 1st Option

Full tuition fees upfront

Payable on 1st March

With 5% discount R15 200.00

7.2 – 2nd Option

Payment option in two instalments

1.     Before or on 31ST March

60% R9 600.00

2.     Before or on 31st October

40% R6 400.00

7.3 – 3rd Option

10 monthly instalments under Laduma Academy’s Debit order system

Instalment amount

R1 600.00

First Instalment

Payable by 1ST March

Instalments for 9 remaining months

Payable by the 1st of every month until beginning of December

 

Banking details for payment

Please find the banking details to which the payments are to be made

  • Bank Name: Nedbank
  • Account Name: Laduma Training Academy (PTY)LTD
  • Account type: Current account
  • Account number: 1233296809
  • Branch code: 198765

Please use your id no: as reference while making payment.

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