Rationale:

• This qualification targets people that have first contact with customers daily in a wholesale and retail environment. In the wholesale and retail industry, customer service is of paramount importance. Very often the only person who meets the customer is the checkout operator.
• Checkout Operators, or cashiers, operate tills at sales points in most large stores, recording and receiving payment for goods being purchased. They pass items over an electronic bar code reader or key in prices manually. Skilled checkout operators in the wholesale and retail industry play a crucial role in contributing to the profitability of the business through the way that they process transactions and interact with customers.
• Through this qualification a learner will get an opportunity to acquire competencies and ability to handle all transaction (received and process payment b cash, cheques, credit cards, etc.), check daily cash counts and minimizing losses, therefore this qualification provides the learner with the knowledge, understanding, skills and experience to become a checkout operator.
• The wholesale & Retail sector has created a developmental pathway for different occupations within the sector. This qualification will aid both individual development of the learner along a path of life-long learning and social transformation through the formal acknowledgement of competencies, skills and knowledge through the attainment of a registered qualification thereby enhancing the employment prospects of learners.