4. Modules:

4.1 Knowledge Modules (48 Credits);

• Introductory Studies for private employment agency managers, 4 credits
• Communication, 4 credits
• Operational Management, 4 credits
• Private employment agency systems and processes, 8 credits
• Human Resource Management, 4 credits
• Industrial Relations Management, 4 credits
• Compliance to industry standards and risk management, 6 credits
• Client Relationship Management, 8 credits
• Financial management concepts, 6 credits

4.2 Practical Skill Modules (84 Credits);

• Maintain productive and effective work teams, 4 credits
• Develop, review and report on operational plans and targets, 8 credits
• Manage Service Level Agreements, 4 credits
• Manage, implement and review a client relationship management strategy, 6 credits
• Supervise internal personnel, 6 credits
• Manage workforce discipline and relationships, 6 credits
• Manage personnel performance and capacity, 6 credits
• Administer Human Resources processes, 6 credits
• Monitor compliance with the recruitment process, industry standards and legislation, 10 credits
• Attend to financial control practices, 12 credits
• Set and monitor the achievement of operational recruitment targets, 8 credits
• Establish, grow and maintain recruitment agency services, 8 credits

4.3 Workplace Modules (54 Credits);

• Operational planning, review and management processes in a private employment agency environment, 10 credits
• Lead, manage and develop staff to ensure productive business operations in a private employment agency environment, 12 credits
• Manage legal compliance in a private employment agency environment, 8 credits
• Manage budgets and control expenditure in a private employment agency, 8 credits
• Deliver effective and efficient recruitment services in a private employment agency, 16 credits